Troubleshooting Alarms and Reminders

Alarm did not fire

Check the reminder is enabled

• List view: bell should be blue (filled), not grey with a slash.
• Event editor: Reminder should be Alarm, not None or Notification.

Check alarm permission

• iOS Settings → Privacy & Security → Alarms → Rouzz must be allowed.
• The event editor shows "Alarms are off" if permission is denied.

Check the event is not in the past

• Rouzz will not schedule a reminder whose fire time has already passed.
• Past events show a disabled bell in the list.

Check the calendar is visible

• Hidden calendars are excluded from alarm scheduling.
• Go to Settings → Calendars and turn the calendar on.

AlarmKit system limit

• iOS limits how many AlarmKit alarms can be registered at once across all apps.
• Rouzz prioritizes the nearest enabled events within a rolling 3-week window.
• If you have many events with alarms enabled, distant events may not be scheduled until they enter the window.
• Consider enabling alarms only for events you truly need loud alerts for.

Return to the app

• Rouzz reschedules alarms on launch, foreground return, and background refresh.
• Open Rouzz after adding events in another app to ensure alarms are registered.

Notification did not appear

Check reminder type

• Notifications require Notification selected in the editor — the list bell only toggles alarms.

Check notification permission

• iOS Settings → Notifications → Rouzz must allow alerts.

Silent Mode and Focus

• Unlike alarms, notifications respect Silent Mode and Focus. Use Alarm if you need to break through.

Events missing from Rouzz

Calendar access

• Enable calendar permission for Rouzz in iOS Settings.

Calendar visibility

• Turn on the calendar in Settings → Calendars.

Sync delay

• Tap Settings → Refresh Calendars to force a sync.

Wrong account

• Rouzz shows calendars on this device only. Events must exist in a synced calendar.

Watch snooze or dismiss not working

Watch actions require the iPhone to be reachable via WatchConnectivity. Keep both devices nearby and ensure the phone is unlocked or awake.

Still stuck?

Check Settings → About for your app version and subscription status. Include that information if you contact support.